Shipping and Payments

Shipping

We use USPS First Class and Priority Mail shipping methods to deliver our orders within the United States, and USPS First Class International for orders in Canada and the UK. All orders are shipped within 48 hours and should arrive at your door within 2-10 business days if your order has been dispatched on a weekday (Monday to Friday). Please allow an extra working day for orders shipped on the weekends.

Please be aware that orders may take longer to arrive, as carriers work to deliver high shipping volumes, due to COVID-19. Thank you for your understanding. 

- What is the status of my order?

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details and your tracking number. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order please reach out to us.

*Changes to mail volume, transport disruptions, delays at customs and operating issues mean that it may sometimes take a bit longer for packages to arrive.

Please note, if you've placed an order containing multiple items, there are occasions when your packages may arrive separately at different times, even though they are sent together from the same post office. This is due to procedures for sorting and distributing mail and space availability in delivery vehicles.

- Do you ship worldwide?

We are currently shipping to the US, Canada and the UK.

- I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us straight away. Once we have processed your order, we will be unable to make any changes.

Payment

- I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us straight away. Once we have processed your order, we will be unable to make any changes.

- What are my payment options?

We accept Visa, MasterCard, and Amex debit and credit cards as well as PayPal. Additionally, we accept JCB, Discover, and Diners Club debit cards in the United States. We also accept Apple and Google Pay on supported devices.

- Will I be charged an import duty if I live outside the US?

La Nature Store is not responsible for import duties that are at the discretion of each country. Please check with your country's postal service for taxes applicable in your country.

Refund & Returns

- Do you accept returns?

We are happy to accept returns so long as you notify us in advance and the product is returned to us in a saleable condition within 14 days of receipt. We are unable to refund shipping costs.

- Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

- Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lanaturestore.com.

- Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@lanaturestore.com.

- Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

- Shipping

To return your product, please contact us at info@lanaturestore.com and mail back the item to 1040 1st Ave #2146 New York, NY 10022.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We don’t guarantee that we will receive your returned item.

Contact Us

info@lanaturestore.com

(917) 336-2403